Aim today: to nail all customer enquiries.
“Excuse me, I’m looking for a book.”
I whipped out the search engine. I’m going nail this. I will nail this, “What’s the title of the book Miss?”
“I don’t quite remember…but I think it has 365 stories or something…I think it’s in the title…”
Right. Confidence going down a little. I can still do this. I type into the keywords search box: 365…
“But! It might not be 365…could be 360. Could be less.”
Oh boy.
“In fact, it might be a lot less – could be 80 something. Somewhere between 80 to 360….”
Crap.
“Miss, it’s hard to find the book without the title, ” I said apologetically.
“Oh it’s like lots of stories for boys…I mean girls…I think in general 9-year olds. So do you have the book of 80 to 360 stories for 9-year olds?”
What the.
“Right, Miss. I’m not too sure on the book you’re talking about…but I’m going to take you to the expert.” I see Emi from the corner of my eye, “Aha! Here’s the epert in children’s books! He should help you find it
“What! No!” Emi protested.
I grinned.
“I hate you, ” gritted Emi as he struggled to help the customer.
So far, aim achieved.
