I sat at the customer service desk, very flustered with the chaotic Saturday crowd – unable to locate Stephanie Meyer’s latest book, wrapping gifts haphazardly, and taking three phone calls at the same time. Suddenly amidst the chaos, a young male customer calmly sits in front of the customer service counter. He smiles at me for a while.
I ask, “Can I help you?”
“Yes,” and smiles a very cheeky grin.
My eyebrows furrowed intensely. I was definitely not too keen to help him out. His friends grouped behind him and chuckled. Thus, I pretended to do other work. He continued to hopefully stare a date out of me for the next twenty minutes. His friends continued to tease him about when he was going to make a move. With luck, a colleague of mine was able to pull him away.
And that was the start of my customer service career.
